Reason for Visit: Sales (New) I recommend this dealer: Yes Employee(s) Dealt With: Brian Neal and Len My Review of Schomp BMW:
Shopping experience for a new car was so enjoyable. The car sells itself. We worked with bright, knowledgeable, and professional employees at Schomp. The buying process was seamless and we had a great time purchasing our car.
Shopping experience for a new car was so enjoyable. The car sells itself. We worked with bright, knowledgeable, and professional employees at Schomp. The buying process was seamless and we had a great time purchasing our car.
Reason for Visit: Sales (New) I recommend this dealer: Yes Employee(s) Dealt With: Marcello and Len My Review of Schomp BMW:
The entire team at Schomp BMW is "best in class"! It was a pleasure working with both Len and Marcello. I came to Schomp BMW to purchase a used, reliable used car for my daughter. Len was very helpful and demonstrated great care in helping us find the right car. Thx Len! The next day, I had the opportunity to work with Marcello in purchasing the new 2011 BMW 535xi. Two cars in two days from Schomp BMW - what could be better!?
The entire team at Schomp BMW is "best in class"! It was a pleasure working with both Len and Marcello. I came to Schomp BMW to purchase a used, reliable used car for my daughter. Len was very helpful and demonstrated great care in helping us find the right car. Thx Len! The next day, I had the opportunity to work with Marcello in purchasing the new 2011 BMW 535xi. Two cars in two days from Schomp BMW - what could be better!?
Reason for Visit: Service I recommend this dealer: Yes Employee(s) Dealt With: Ricky Stegmaier My Review of Schomp BMW:
After more than a half-dozen trips in 4 months to the service department for the same reasons in the San Diego area (Encinitas BMW), we took our X-5 in once again, but this time to Schomp BMW, after just relocating to Colorado. Again this was for the same issues we have had since buying the vehicle in late 2010. We were so frustrated at this point that we were just about to drive the vehicle through the show-room window and throw the keys at someone and tell them to take it back. But we gave Schomp a chance to correct it and they have gone a long way in winning us back as BMW customers. I drive an X-6 and my wife came out of a 3-series when we bought this X-5, so I consider us good BMW customers and we're not looking for free repair. During this period of Encinitas not correcting our problem, the vehicle fell out of manufacturers warranty, and the Certified warranty did not cover this issue that was finally corrected by Schomp. But Ricky Stegmaier, Service Advisor, did a ton of research on the past service appointments and saw that this should have been repaired and covered. And he went to bat to get this covered as it should be. But he took ownership and did what was right, and in doing so, he probably saved this relationship with BMW and brought future business in for Schomp. I know it takes a team so there were others involved, but Ricky took ownership and communicated with us the whole way. I don't usually spend the time out my busy schedule to acknowledge things like this, but this was called for as you don't get great service these days at most places. Ricky was fantastic. Thanks again, Ricky!
After more than a half-dozen trips in 4 months to the service department for the same reasons in the San Diego area (Encinitas BMW), we took our X-5 in once again, but this time to Schomp BMW, after just relocating to Colorado. Again this was for the same issues we have had since buying the vehicle in late 2010. We were so frustrated at this point that we were just about to drive the vehicle through the show-room window and throw the keys at someone and tell them to take it back. But we gave Schomp a chance to correct it and they have gone a long way in winning us back as BMW customers. I drive an X-6 and my wife came out of a 3-series when we bought this X-5, so I consider us good BMW customers and we're not looking for free repair. During this period of Encinitas not correcting our problem, the vehicle fell out of manufacturers warranty, and the Certified warranty did not cover this issue that was finally corrected by Schomp. But Ricky Stegmaier, Service Advisor, did a ton of research on the past service appointments and saw that this should have been repaired and covered. And he went to bat to get this covered as it should be. But he took ownership and did what was right, and in doing so, he probably saved this relationship with BMW and brought future business in for Schomp. I know it takes a team so there were others involved, but Ricky took ownership and communicated with us the whole way. I don't usually spend the time out my busy schedule to acknowledge things like this, but this was called for as you don't get great service these days at most places. Ricky was fantastic. Thanks again, Ricky!
Best Car Buying Experience Ever! Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes I purchased a 2008 X3 from Schomp. I have purchased many cars and have never had such an amazing experience. They have done everything right and totally exceeded my expectations. I do not see how I could even look somewhere else when I am ready to buy another car!
Reason for Visit: Sales (Used) I recommend this dealer: Yes Employee(s) Dealt With: Michael Niedbala My Review of Schomp BMW:
Everything was wonderful! I was very nervous about the entire car buying experience, and I had been waiting on a copy of my title to be sent from California for almost a month so I had lots of time to imagine all of the things that could go wrong. I'm very happy to say that everything about my experience at Schomp, and specifically with Mr. Niedbala, was perfect. He was knowledgeable, respectful, friendly and very patient. I never felt like I had to bargain or work for a better price or better service and that was what I was most scared of. I know that I was making a used car purchase so it was probably not as exciting as your average BMW sale, but I didn't feel any less important. All of my questions were answered and the entire visit was comfortable and relaxed. I honestly cant image it going any better. I will be bringing cupcakes!
Everything was wonderful! I was very nervous about the entire car buying experience, and I had been waiting on a copy of my title to be sent from California for almost a month so I had lots of time to imagine all of the things that could go wrong. I'm very happy to say that everything about my experience at Schomp, and specifically with Mr. Niedbala, was perfect. He was knowledgeable, respectful, friendly and very patient. I never felt like I had to bargain or work for a better price or better service and that was what I was most scared of. I know that I was making a used car purchase so it was probably not as exciting as your average BMW sale, but I didn't feel any less important. All of my questions were answered and the entire visit was comfortable and relaxed. I honestly cant image it going any better. I will be bringing cupcakes!
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